Frequently Asked Questions

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If you can't find what you're looking for here, reach out to our support team.

Getting started

Most file sharing means installing yet another app — Dropbox, WeTransfer, a portal — and asking your clients to do the same. Encrypt Send lives inside Zoom, so it's one less app for you and zero new accounts for the people you work with.

You get a personal upload link to share, and anyone can send you files after a quick email or text verification. Files land directly in your Zoom account, so your data stays under your control instead of spread across yet another third-party service.

  1. Install from the Zoom Marketplace — Search for Encrypt Send and click install. Authorization happens through your existing Zoom account; no separate signup required.
  2. Get your portal link — A welcome message arrives in Zoom Team Chat with your unique upload link and a quick link to your dashboard.
  3. Start sharing — Drop your portal link in your email signature, send it to a client, or use Send Files from inside Zoom to deliver files to anyone.

For a detailed walkthrough, see our Docs & Guides.

No. Guests only need an email address or US/Canada phone number. They verify with a one-time 6-digit code — no account or app to install. Returning visitors are remembered automatically. For in-person QR code sharing, guests can upload without even entering an email.

Sending & receiving

Open Encrypt Send in your Zoom app, go to Send Files, attach files, and enter the recipient's email or phone number. Email recipients automatically get a clean email with a secure download link. Phone recipients get a copyable link you can paste into a Zoom Phone text or any other message.

By default, anyone with the link can download. Turn on "Require identity verification" if you want the recipient to verify before the download unlocks.

Yes — and that's one of the most useful pairings. Every Encrypt Send download link is one click to copy, so you can paste it straight into a Zoom Phone text to send instantly, or have it ready during a call to walk a customer through their download live. Files, chat, calls, and texts all live in the same app.

Encrypt Send gives you a few sharing modes depending on the situation:

  • Portal link — Share your personal link so anyone can upload files to you after a quick verification.
  • Send Files — Send files to someone directly from Zoom. They receive an automatic email with a download link.
  • In-Person Share — Generate an instant QR code for face-to-face exchanges. Guest scans and uploads immediately.
  • Email Invite — Send a branded email inviting someone to upload files to you. They click the button and upload directly.
Yes. When sending files, turn on "Require identity verification." Recipients must enter their email or phone and verify with a one-time code before the download page unlocks. You can also flip a setting to enforce this on every send.

Images: JPEG, PNG, GIF, WebP, BMP, TIFF, HEIC, HEIF, SVG, ICO, PSD.
Documents: PDF, Word/DOCX, Excel/XLSX, PowerPoint/PPTX, Apple iWork (Keynote, Numbers, Pages), TXT, CSV, RTF, XML, JSON.
Audio: MP3, WAV, OGG, FLAC, M4A, AAC.
Video: MP4, WebM, MOV, AVI, MKV.
Archives: ZIP, RAR, 7Z.

To send any other file type, compress it into a ZIP first.

Up to 10 files per upload. Image files can be up to 16 MB each. All other file types can be up to 20 MB each.

Free plan: 7 days. Pro plan: choose 7, 30, 90 days, or never expire.
Yes. US and Canada phone numbers are supported — guests receive a one-time code by text. Numbers outside US/Canada are directed to use email instead.

Security & privacy

All files are stored in your Zoom account. Encrypt Send doesn't keep copies of your files on our servers — once a transfer is complete, the files live in your Zoom account and nowhere else.

See our Privacy Policy for full details.

Encrypt Send is designed with sensitive workflows in mind: encrypted file delivery, files stored in your own Zoom account, identity verification for guests, and the option to require verification on every download. HIPAA compliance depends on your full environment — your compliance officer is the right person to confirm fit for your specific situation.
Yes. In Settings → Blocked Senders, add their email or phone number. They won't be able to log in to your portal or upload anything to you.
Yes. Flip the "Pause incoming transfers" setting and guests will see a clean "Transfers paused" message. You can set an optional auto-resume date. You can still send files while paused — pausing only affects incoming uploads.

Plans & Pro

10 file transfers per month, 16 MB per image / 20 MB for other files, up to 10 files per upload, and 7-day file expiration. Resets on the 1st of each month.

Unlimited monthly transfers plus full branding and longer file lifetimes:

  • Unlimited transfers — no monthly cap
  • Custom portal URL — claim a clean URL like /to/yourname
  • Custom profile photo and company logo on your portal
  • Accent color — match your portal to your brand
  • Extended file expiration — 7, 30, 90 days, or never

See the full Free vs Pro comparison.

Other questions

Yes — Encrypt Send follows your Zoom theme automatically. If you're using dark mode in Zoom, the app shows up in dark mode too. No manual toggle needed.

Most file-sharing services store your files on their own servers indefinitely, creating another place your sensitive data lives outside your control. Encrypt Send works differently — it acts as a secure channel rather than a separate storage repository.

When someone sends you a file, it goes directly into your Zoom account. When you send a file, the recipient's download pulls straight from your Zoom account. Encrypt Send itself never holds your files. Because it runs as a native Zoom app, it fits naturally into your workflow — no separate platform to manage, no credentials to maintain.

If your team already uses Zoom, Encrypt Send is one less app to integrate, one less app to learn, and one less company to store your data with. WeTransfer, Virtru, and Botdoc are all standalone platforms — solid in their own right, but each one adds a new vendor relationship, new admin console, new training, and a new place where your files live outside Zoom.

See the full side-by-side breakdown on our comparison page, including how each one handles encryption, recipient verification, and the FTC/HIPAA-conscious workflows email and SMS aren't designed for.

Submit a feature request — and vote on what others have suggested. We use it as a key input into our roadmap. Submit or vote on features →

Still have questions?

We're here to help. Reach out to support, or submit a feature request and vote on ideas you'd like to see built.

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